Are you frustrated with your Samsung phone’s WiFi calling feature not working as expected? You’re not alone. WiFi calling, also known as Voice over WiFi (VoWiFi), is a convenient feature that allows you to make and receive calls using a stable WiFi connection. However, like any technology, it’s not immune to glitches and issues. In this article, we’ll explore the common reasons why WiFi calling might not be working on your Samsung phone and provide you with troubleshooting steps to get it up and running again.
Why is WiFi Calling Not Working on My Samsung?
Before we dive into the troubleshooting process, let’s understand how WiFi calling works. WiFi calling is a feature that allows your phone to make and receive calls using a WiFi network instead of the traditional cellular network. This feature is especially useful in areas with weak cellular coverage or when you’re in a building with thick walls that block cellular signals.
Now, let’s explore the common reasons why WiFi calling might not be working on your Samsung phone:
1. WiFi Connection Issues
A stable WiFi connection is essential for WiFi calling to work. If your WiFi connection is weak, dropped, or unstable, WiFi calling won’t work. Here are some common WiFi connection issues that might affect WiFi calling:
- Weak WiFi signal
- WiFi network congestion
- Outdated WiFi drivers
- WiFi router configuration issues
- Physical obstructions between your phone and the WiFi router
2. Carrier Support
Not all carriers support WiFi calling, and even if they do, the feature might not be enabled on your plan. Check with your carrier to see if they support WiFi calling and if it’s enabled on your plan.
3. Phone Settings
Incorrect phone settings can also prevent WiFi calling from working. Here are some common phone setting issues that might affect WiFi calling:
- WiFi calling feature is disabled
- Incorrect APN settings
- Outdated phone software
- Conflicting apps or services
4. Network Congestion
Network congestion can cause issues with WiFi calling. If your WiFi network is congested, it might not be able to handle voice calls, resulting in dropped calls, poor call quality, or no calls at all.
5. Hardware Issues
Hardware issues can also affect WiFi calling. Here are some common hardware issues that might prevent WiFi calling from working:
- Faulty WiFi antenna
- Damaged or malfunctioning Wi-Fi module
- Water damage or physical damage to the phone
Troubleshooting Steps to Fix WiFi Calling Issues on Your Samsung
Now that we’ve identified the common reasons why WiFi calling might not be working on your Samsung phone, let’s move on to the troubleshooting steps to fix the issue.
Step 1: Check Your WiFi Connection
Make sure your WiFi connection is stable and strong. Here are some steps to check your WiFi connection:
- Restart your WiFi router and modem
- Move your phone closer to the WiFi router
- Check for physical obstructions between your phone and the WiFi router
- Update your WiFi drivers to the latest version
- Check your WiFi network congestion and limit the number of devices connected to the network
Step 2: Check Your Carrier Support
Contact your carrier to check if they support WiFi calling and if it’s enabled on your plan. If they don’t support WiFi calling, you might need to switch to a different carrier or plan.
Step 3: Check Your Phone Settings
Make sure WiFi calling is enabled on your phone. Here are the steps to check and enable WiFi calling on your Samsung phone:
- Go to Settings > Connections > Wi-Fi
- Tap on the three-dot menu and select “Advanced”
- Look for “Wi-Fi Calling” or “VoWiFi” and toggle it on
Step 4: Update Your Phone Software
Make sure your phone software is up to date. Outdated software can cause issues with WiFi calling. Here are the steps to update your phone software:
- Go to Settings > Software update
- Tap on “Download and install” to update your phone software
Step 5: Check for Conflicting Apps or Services
Some apps or services might conflict with WiFi calling. Try closing or uninstalling any apps that might be causing issues with WiFi calling.
Step 6: Perform a Factory Reset
If none of the above steps work, you can try performing a factory reset on your phone. This will erase all your data, so make sure to back up your data before performing a factory reset.
Step 7: Contact Your Carrier or Samsung Support
If none of the above steps work, contact your carrier or Samsung support for further assistance. They can help you troubleshoot the issue or repair/replace your phone if it’s a hardware issue.
Additional Tips to Improve WiFi Calling on Your Samsung
Here are some additional tips to improve WiFi calling on your Samsung phone:
- Use a strong WiFi password to prevent unauthorized access to your WiFi network
- Use Quality of Service (QoS) settings to prioritize voice traffic on your WiFi network
- Use a WiFi analyzer app to optimize your WiFi channel and reduce interference
- Use a mesh WiFi router to improve WiFi coverage and reduce dead spots
| Tip | Description |
|---|---|
| Use a strong WiFi password | Prevent unauthorized access to your WiFi network |
| Use QoS settings | Prioritize voice traffic on your WiFi network |
By following these troubleshooting steps and tips, you should be able to fix WiFi calling issues on your Samsung phone. Remember to always check your WiFi connection, carrier support, phone settings, and hardware issues before contacting your carrier or Samsung support.
Why is my WiFi calling not working on my Samsung phone?
WiFi calling is a feature that allows you to make and receive calls using a WiFi network instead of a cellular network. If your WiFi calling is not working, it could be due to various reasons such as poor internet connectivity, incorrect settings, or compatibility issues with your device or network. To troubleshoot the issue, start by ensuring that your WiFi is stable and working properly. Then, go to your phone’s settings and check if WiFi calling is enabled.
Also, ensure that your phone is compatible with WiFi calling and that your carrier supports this feature. You can check your phone’s specifications or contact your carrier’s customer support to confirm. Additionally, try restarting your phone and router to see if it resolves the issue. If the problem persists, you may need to perform a factory reset or visit a Samsung authorized service center for further assistance.
How do I enable WiFi calling on my Samsung phone?
To enable WiFi calling on your Samsung phone, go to the Settings app and select “Connections” or “Wireless & networks”. Then, tap on “Advanced” or “More networks” and select “WiFi Calling” or “Voice over WiFi”. Toggle the switch to the “On” position to enable the feature. You may be prompted to confirm that you want to enable WiFi calling, so tap “OK” to proceed.
Note that the exact steps may vary depending on your phone’s model and Android version. You can refer to your phone’s user manual or Samsung’s website for specific instructions. Also, ensure that your phone is connected to a stable WiFi network and that your carrier supports WiFi calling. If you’re still having trouble, contact your carrier’s customer support for assistance.
What are the benefits of using WiFi calling on my Samsung phone?
WiFi calling offers several benefits, including improved call quality, increased coverage, and reduced dropped calls. When you’re in an area with poor cellular reception, WiFi calling allows you to make and receive calls using a WiFi network, which can provide a stronger and more stable connection. This is especially useful in areas with weak signal strength, such as basements, rural areas, or buildings with thick walls.
Additionally, WiFi calling can help you save on your cellular data and minutes. Since the calls are made over WiFi, they won’t deduct from your cellular allowance. This can be particularly useful for frequent travelers or those who live in areas with limited cellular coverage. Furthermore, WiFi calling can be a cost-effective solution for businesses or individuals who need to make frequent international calls.
Can I use WiFi calling when I’m abroad?
Yes, you can use WiFi calling when you’re abroad, but it depends on your carrier’s policy and the WiFi network you’re connected to. Some carriers offer WiFi calling internationally, while others may only support it within your home country. Check with your carrier to see if they offer international WiFi calling and what the rates are.
When traveling abroad, ensure that your phone is set to roam internationally and that you have a stable WiFi connection. You may need to purchase an international data plan or add-on to use WiFi calling abroad. Additionally, be aware of any potential roaming fees or data charges that may apply. It’s always a good idea to check with your carrier before making international calls using WiFi calling.
How can I improve my WiFi calling experience on my Samsung phone?
To improve your WiFi calling experience on your Samsung phone, start by ensuring that you have a stable and fast WiFi connection. A minimum speed of 1 Mbps is recommended for good call quality. You can also try moving closer to the WiFi router or switching to a different WiFi network if possible.
Additionally, ensure that your phone’s WiFi calling settings are configured correctly. You can do this by going to your phone’s settings and checking that WiFi calling is enabled. You can also try restarting your phone and router to resolve any connectivity issues. If you’re still experiencing poor call quality, consider upgrading your WiFi router or contacting your internet service provider for assistance.
Can I use WiFi calling with a VPN on my Samsung phone?
Using a VPN (Virtual Private Network) with WiFi calling on your Samsung phone can be a bit tricky. While some VPNs may work with WiFi calling, others may not. It depends on the VPN provider and the type of encryption used. Some VPNs may interfere with WiFi calling, causing connectivity issues or poor call quality.
If you need to use a VPN with WiFi calling, check with your VPN provider to see if they support this feature. You may need to configure your VPN settings or use a specific protocol to ensure compatibility. Additionally, you can try disconnecting from the VPN and see if WiFi calling works without it. If you’re still having trouble, contact your VPN provider or Samsung’s customer support for assistance.
Is WiFi calling secure on my Samsung phone?
WiFi calling on your Samsung phone is generally secure, as it uses the same encryption protocols as your cellular network. Additionally, most carriers use secure authentication and encryption methods to protect your calls and data. However, as with any internet-based service, there is always some risk of hacking or eavesdropping.
To minimize the risk, ensure that you’re using a secure WiFi network with WPA2 encryption and a strong password. Avoid using public WiFi networks or unsecured hotspots to make calls. Additionally, keep your phone’s software and security patches up to date to prevent any potential vulnerabilities. If you’re still concerned about security, consider using a VPN to add an extra layer of protection.