Are you tired of being stuck in silent online multiplayer matches on your PS4, unable to communicate with your teammates or hear the enemy’s approach? You’re not alone. Many PS4 gamers have reported issues with hearing other players’ voices or audio in online games, leading to frustration and confusion. In this article, we’ll dive into the common reasons behind this problem and provide you with troubleshooting tips to get your online gaming experience back on track.
Checking the Basics
Before we dive into the more complex issues, let’s cover the basics. Ensure that your headset is properly connected to your PS4 controller and that the volume is turned up. It may seem obvious, but it’s easy to overlook the simplest solutions.
Additionally, make sure that your headset is not muted and that the Mic Monitor feature is enabled. To do this:
- Go to Settings > Devices > Audio Devices > Output Device > Headset Connected to Controller.
- Select Adjust Microphone Level and set the Mic Monitor to On.
PS4 Settings: The Culprit Behind the Silence
Now that we’ve covered the basics, let’s explore the PS4 settings that might be causing the issue.
Audio Output Settings
The Audio Output settings on your PS4 could be the reason why you can’t hear other players. Check if the audio output is set to the correct device:
- Go to Settings > Sound and Screen > Audio Output > Format.
- Ensure that the format is set to Bitstream (Dolby Atmos) or Bitstream (DTS:X), depending on your headset’s capabilities.
- If you’re using a external speaker or soundbar, set the format to PCM.
Chat Audio Settings
The Chat Audio settings might also be the culprit behind the silence. Check that the chat audio is not set to None****:
- Go to Settings > Sound and Screen > Chat Audio.
- Ensure that the chat audio is set to Headset Connected to Controller or USB Headset.
Game-Specific Settings: The Wildcard
Sometimes, the issue lies within the game itself. Check the game’s audio settings to ensure that the voice chat is enabled and not set to Mute:
- In the game, go to Options > Audio > Voice Chat.
- Ensure that the voice chat is set to On or Unmuted.
Some games, like Call of Duty, have a separate Voice Chat Volume slider. Make sure it’s not set to 0.
Network Settings: The Possible Culprit
A poor internet connection can cause voice chat issues. Check your network settings to ensure a stable connection:
- Go to Settings > Network > Internet Connection.
- Ensure that your internet connection is stable and not dropping frequently.
NAT Type: The Middleman
Your NAT type might be preventing you from hearing other players. Check your NAT type:
- Go to Settings > Network > View Connection Status.
- Look for the NAT Type. If it’s set to Type 3 or Strict, it might be causing issues.
To resolve this, try port forwarding or using a UPnP router.
Headset Issues: The Hardware Problem
If none of the above solutions work, the issue might lie with your headset itself. Check for any damage or faults:
- Inspect your headset for any signs of physical damage, such as torn cables or broken headbands.
- Try using a different headset or switching to a wired connection to rule out any issues with your current headset.
PS4 System Update: The Refresh
If all else fails, try updating your PS4 system software to the latest version:
- Go to Settings > System > System Software Update.
- Follow the on-screen instructions to download and install the update.
This will refresh your PS4’s system settings and might resolve any underlying issues causing the voice chat problems.
Conclusion
The silence in online multiplayer matches can be frustrating, but by following these troubleshooting steps, you should be able to identify and resolve the issue. Remember to check the basics, PS4 settings, game-specific settings, network settings, and headset issues. If none of these solutions work, try updating your PS4 system software to the latest version.
Don’t let the silence hold you back from dominating online multiplayer matches. Get back to gaming with crystal-clear audio!
And that’s it! I hope this article helps you troubleshoot the issue and get back to gaming with your friends.
Why can’t I hear other players on PS4?
To hear other players on PS4, you need to ensure that your party chat settings are configured correctly. First, go to the PS4’s Settings menu, then select “Devices” and choose “Audio Devices.” From there, select “Output Device” and choose “Headset Connected to Controller” or “USB Headset.” Make sure the “Output to Headphones” option is set to “Chat Audio” or “All Audio.”
Additionally, check that your headset is properly connected to your controller and that the mute button on your headset is not activated. You should also ensure that your microphone is not muted in the PS4’s settings. If you’re still having trouble, try resetting your PS4’s audio settings to their default values.
How do I adjust my PS4’s audio settings?
To adjust your PS4’s audio settings, go to the PS4’s Settings menu, then select “Devices” and choose “Audio Devices.” From there, you can adjust the output device, output to headphones, and microphone levels to your liking. You can also select the “Chat Audio” option to prioritize party chat audio over game audio.
It’s also a good idea to check the audio settings for the specific game you’re playing. Some games may have additional audio options that can affect your ability to hear other players. Make sure the game’s audio settings are configured to allow for party chat audio. If you’re still having trouble, try restarting your PS4 or resetting the game’s audio settings to their default values.
Why can’t I hear other players in party chat?
If you can’t hear other players in party chat, it may be because the party leader has not enabled the “Party Chat” feature for the party. To enable party chat, the party leader needs to go to the PS4’s Party app, select “Party Settings,” and toggle the “Party Chat” switch to the “On” position. This will allow all party members to communicate with each other.
Additionally, make sure that you have not muted the party chat audio. You can do this by going to the PS4’s Party app, selecting “Party Settings,” and ensuring that the “Mute Party Chat” switch is set to the “Off” position. If you’re still having trouble, try restarting the party chat or leaving and rejoining the party.
How do I troubleshoot audio issues on PS4?
To troubleshoot audio issues on PS4, start by checking the PS4’s audio settings to ensure that the output device is set to your headset or speakers. Then, try resetting the PS4’s audio settings to their default values. If the issue persists, try restarting your PS4 or unplugging and replugging your headset or speakers.
Additionally, check for any software updates for your headset or speakers, as these may resolve any audio issues you’re experiencing. You can also try using a different headset or speakers to see if the issue is specific to your current audio device. If none of these steps resolve the issue, it may be worth reaching out to Sony support for further assistance.
Why can’t I hear game audio on my PS4?
If you can’t hear game audio on your PS4, it may be because the game’s audio settings are not configured correctly. Try checking the game’s audio settings to ensure that the audio output is set to your headset or speakers. You can usually find these settings in the game’s options or settings menu.
Additionally, make sure that the mute button on your headset is not activated, and that the audio cables are securely connected to your PS4 and headset or speakers. If you’re still having trouble, try restarting your PS4 or checking for any software updates for your headset or speakers.
How do I report audio issues to Sony?
To report audio issues to Sony, go to the PlayStation Support website and select “Contact Us” at the top of the page. From there, select “Phone” or “Chat” to initiate a support request. You’ll need to provide your PS4’s console ID and a detailed description of the issue you’re experiencing.
Make sure to include as much detail as possible, such as the game you’re playing, the type of headset or speakers you’re using, and any error messages you’ve encountered. This will help the Sony support team to better understand and resolve your issue. You can also try searching the PlayStation Support website for solutions to common audio issues.
How do I update my PS4’s firmware?
To update your PS4’s firmware, go to the PS4’s Settings menu, then select “System” and choose “System Software Update.” If an update is available, select “Update Now” to download and install the latest firmware.
Make sure your PS4 is connected to the internet and that you have enough free space on your console’s hard drive to download the update. You can also set your PS4 to automatically download and install firmware updates when they become available. This will ensure that your console is always running the latest software and help to prevent audio issues.