Are you considering cancelling your DirecTV subscription and switching to a different TV provider? Or perhaps you’ve already made the switch and are wondering what equipment you need to return to avoid any extra fees? Look no further! This article will walk you through the process of returning DirecTV equipment, highlighting the importance of returning the correct devices and accessories to prevent additional charges.
Why Return DirecTV Equipment?
When you cancel your DirecTV service, you’re required to return the rented equipment to avoid being charged for it. This includes devices such as set-top boxes, remotes, and other accessories. Failing to return the equipment can result in significant fees, which can add up quickly. In fact, DirecTV can charge you up to $150 per device if you don’t return it within a specified timeframe.
It’s essential to return the equipment promptly to avoid these additional charges. DirecTV provides a pre-paid return shipping label, making it easy for you to send back the devices.
What Equipment Needs to Be Returned?
DirecTV provides various devices and accessories to its subscribers, and some of these devices need to be returned when you cancel your service. Here are some of the most common devices that require return:
DirecTV Receivers
DirecTV receivers are the most critical devices that need to be returned. These are the set-top boxes that connect to your TV and allow you to receive DirecTV programming. There are different types of receivers, including:
- HR24: A standard high-definition (HD) receiver
- HR34: A more advanced HD receiver with additional features
- H25: A compact, low-profile HD receiver
DirecTV Remotes
You’ll also need to return the DirecTV remotes that came with your receivers. These remotes are specifically designed for DirecTV service and are not compatible with other TV providers.
Accessories
In addition to receivers and remotes, you may have other accessories that need to be returned, such as:
- DIRECTV Genie Minis: These are small, compact devices that allow you to watch live or recorded TV in other rooms
- RF Remote Control Extenders: These devices extend the range of your remote control, allowing you to control your receiver from another room
How to Return DirecTV Equipment
Returning DirecTV equipment is a relatively straightforward process. Here’s a step-by-step guide to help you through it:
Step 1: Obtain a Return Merchandise Authorization (RMA) Number
Contact DirecTV customer service to request an RMA number. This number is required to process your return. You can reach DirecTV customer service by calling 1-800-DIRECTV (347-3288) or by chatting with them online.
Step 2: Prepare the Equipment for Return
Carefully package the equipment to prevent damage during shipping. Make sure to include all original accessories, such as power cords, adapters, and remotes. If you’ve lost or damaged any accessories, you may be charged for their replacement.
Step 3: Print the Pre-Paid Return Shipping Label
DirecTV will provide you with a pre-paid return shipping label. Print this label and attach it to the outside of the package. This label covers the cost of shipping, ensuring you don’t need to pay anything out of pocket.
Step 4: Ship the Equipment Back to DirecTV
Take the packaged equipment to a nearby UPS location or schedule a pickup from your home. Make sure to keep a record of the tracking number, as you’ll need it to confirm that the equipment has been received by DirecTV.
Tips and Reminders
To ensure a smooth return process, keep the following tips and reminders in mind:
Return Equipment Promptly
Return the equipment within 21 days of cancelling your service to avoid additional fees. DirecTV may charge you up to $150 per device if you don’t return it within this timeframe.
Keep a Record of Your Return
Keep a record of your return, including the RMA number, tracking number, and a copy of the return shipping label. This will help you prove that you returned the equipment, in case you’re charged for it.
Contact DirecTV Customer Service
If you have any questions or concerns about the return process, don’t hesitate to contact DirecTV customer service. They’re available 24/7 to assist you.
Conclusion
Returning DirecTV equipment is a crucial step in cancelling your service. By following the steps outlined in this article, you’ll be able to return the necessary devices and accessories, avoiding additional fees and charges. Remember to return the equipment promptly, keep a record of your return, and contact DirecTV customer service if you have any questions or concerns.
What equipment do I need to return to DirecTV after canceling my service?
You will need to return all DirecTV-branded equipment, including the DirecTV receiver, remote control, and any other equipment provided by DirecTV. This includes any accessories such as the Genie, Genie Mini, or other DirecTV-branded devices. Make sure to check your account to see what equipment is listed as belonging to DirecTV and return all of it to avoid any additional fees.
It’s essential to return all the equipment in good condition and in its original packaging if possible. DirecTV will provide a return shipping label, so you won’t have to pay for shipping. Make sure to keep a record of the tracking number to ensure the equipment is received by DirecTV.
How do I initiate the return process with DirecTV?
To initiate the return process, you’ll need to contact DirecTV’s customer service department. You can call them at the phone number listed on your invoice or on DirecTV’s website. Let them know that you’re canceling your service and need to return the equipment. They will provide you with a return merchandise authorization (RMA) number, which is required for the return process.
DirecTV will also email you a return shipping label and instructions on how to package and ship the equipment. Make sure to follow their instructions carefully to avoid any delays or additional fees. If you have any issues with the return process, you can contact DirecTV’s customer service department for assistance.
What happens if I don’t return the DirecTV equipment?
If you don’t return the DirecTV equipment, you’ll be charged a non-return equipment fee, which can range from $45 to $135 per piece of equipment. This fee will be added to your final bill, and it may take several weeks to resolve the issue. In addition, DirecTV may also report the unpaid fee to credit reporting agencies, which can affect your credit score.
To avoid these fees and potential credit issues, it’s essential to return the equipment promptly. If you’re having trouble returning the equipment, contact DirecTV’s customer service department to discuss possible alternatives or extensions.
Can I return DirecTV equipment to a local retail store?
No, you cannot return DirecTV equipment to a local retail store. DirecTV has a specific return process in place, and equipment must be returned directly to DirecTV. Attempts to return equipment to a local retail store may result in the store refusing to accept the return or charging you a restocking fee.
To ensure a smooth return process, follow the instructions provided by DirecTV’s customer service department, and use the return shipping label they provide. This will ensure that the equipment is received by DirecTV and that you’re not charged any additional fees.
How long do I have to return the DirecTV equipment?
You typically have 21 days from the cancellation of your service to return the DirecTV equipment. This timeframe may vary depending on your location and the DirecTV policies in your area. Make sure to check your account or contact DirecTV’s customer service department to confirm the return deadline.
If you’re unable to return the equipment within the specified timeframe, you may be able to request an extension. However, this is subject to DirecTV’s approval, and additional fees may apply.
What if I’ve lost or damaged the original packaging for the DirecTV equipment?
If you’ve lost or damaged the original packaging for the DirecTV equipment, you can still return it. However, you’ll need to use a sturdy box that’s similar in size to the original packaging. Make sure to pack the equipment securely to prevent damage during shipping.
DirecTV recommends using bubble wrap or paper fill to cushion the equipment and prevent movement during transit. If you’re unsure about how to package the equipment, contact DirecTV’s customer service department for guidance.
Can I return DirecTV equipment if I’m a snowbird or have a seasonal account?
If you’re a snowbird or have a seasonal account, you may be able to return the DirecTV equipment to a local authorized dealer or retail store. However, this depends on the specific policies in place for your account and location.
Contact DirecTV’s customer service department to determine the best course of action for returning the equipment. They may have special procedures in place for snowbirds or seasonal accounts, so it’s essential to follow their instructions carefully.